Data Recovery

Welcome! We're here to help.

Need Help Finding Serial Number (SN)

RESCUE DATA RECOVERY CLAIM PROCESS


1
Check that your drive is still in the Rescue service period.
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2
Submit Request for Data Recovery, if approved, a label will be sent to your email.
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3
Ship us your device for data recovery.*
*See country and region-specific shipping information here
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4
Track your recovery status anytime online.
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5
After the data is successfully recovered, it will be stored in an encrypted format on an external storage device.
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Data Recovery Services

COUNTRY/REGION SPECIFIC INFORMATION:

● Philippines customers are required to follow the regulatory requirement by Optical Media Board (OMB). It is a regulatory requirement implemented by

the Philippines customs which is applicable for all optical media such as storage (hard drive) shipped to or shipped from the Philippines.

● South Korea customers are required to setup and pay for shipping to Seagate authorised partner in South Korea, DataCube Corp.

◦ Data Cube Corp

◦ #416, 40, Gwanggyojungang-ro

◦ 248beon-gil, Yeongtong-gu,

◦ Suwon-si, Gyeonggi-do,

◦ Republic of Korea 16512

● Taxes, Duties, Shipping and Other Fees: Where applicable, you will be responsible for shipping fees, be named as the importer of record and will be

solely responsible for import fees, taxes and other associated costs that may be incurred.